Privacy policy

data protection

I. General information on data protection

Responsible for this website and responsible body within the meaning of Art. 4 No. 7 GDPR is TREKSTOR GmbH, Berliner Ring 7, 64625 Bensheim, Germany, Tel:+49 (06251) 55040-0, Fax:+49 (06251) 55040 -20, email: mail@trekstor.de (hereinafter also referred to as"we","us"or"TREKSTOR").

We have appointed:Mr. Olaf Heuschmann, email:datenschutz@trekstor.de as data protection officer

We respect your privacy and adhere to the rules of the applicable data protection lawsThis privacy policy explains how we handle personal data, how we collect it, what types of personal data we collect and how we use themPersonal data is information that can be assigned to your person or that make you identifiable (e.g.B.Your name, your telephone number or your email address)Information that cannot be linked to your actual identity is not included, nor is data from legal persons.

1. Right to information, revocation, correction

You have the following rights towards us with regard to your personal data:

  • Right to information, Art. 15 GDPR,
  • Right to correct incorrect or complete correct data, Art. 16 GDPR,
  • Right to delete your data stored by us, Art17 GDPR,
  • Right to restriction of processing, Art18 GDPR,
  • Right to data portability, Art. 20 GDPR,
  • Right to object to processing, Art21 GDPR.

The information and communications about your rights will be given to you free of charge.

You also have the right to complain to a data protection supervisory authority about the processing of your personal data by us (cf.Art. 77 GDPR).

All information requests, requests for information or objections to data processing can be sent by email to TREKSTOR GmbH at datenschutz@trekstor.de or by post to TREKSTOR GmbH, Berliner Ring 7, 64625 Bensheim.

If you have given your consent to the use of data, you can revoke this at any timeIf you revoke the declaration of consent that you have given, we will delete all of your stored personal data that we have collected, processed or used within the scope of your consent, unless we are legally obliged to keep the dataPlease note that deleting your data may mean that you can no longer use our services, which are reserved for registered users

2. Data security

We would like to point out that data transmission over the Internet is generally unsecuredIt cannot be ruled out that transmitted data can be read by unauthorized persons and possibly even falsifiedFor secure communication with us, we usually offer encrypted communication using the SSL protocol ("Secure Socket Layer")Whenever we offer forms on our website through which you can transmit personal data to us (e.g.Contact form, online service portal), we use encrypted communicationWhether an area of a website is encrypted orYou can recognize an encrypted transmission by the fact that at the top of the address line of your browser, instead of http://, it starts with https://In some browsers, a closed symbol of a lock is also displayed and the address line of the browser has a green background

3. Storage duration, data deletion and data blocking

We only store personal data for as long as it is necessary to carry out the services you have requested or for which you have given your consent, unless otherwise stated by lawRetention obligations that oblige us to store data arise, for example, from accounting regulations (§ 257 HGB) and tax regulations (§ 147 AO, § 14b UStG)According to these regulations, business communications, concluded contracts and accounting documents must be kept for up to ten yearsIf we no longer need this data to perform the services, the data will be blockedThis means that the data may then only be used by us for accounting and tax purposes.

4. PayPal transactions

Please note that all PayPal transactions are subject to the PayPal privacy policy:

https://www.paypal.com/de/webapps/mpp/ua/privacy-full

II. Collection of personal data transmitted by your browser

You can visit our website without actively providing any information about yourself.

However, every time the website is accessed, we automatically collect a series of technical data, which are personal data (see above).

1. Log files

• Information about the browser type and version used

• The user's operating system

• The user's Internet service provider

• The IP address of the user

• Date and time of access

• Websites from which the user's system reached our website

• Websites that are accessed by the user's system via our website

These data are not combined with other personal data that you actively provide when using the website (cf.under III .).

The legal basis for the temporary storage of the data is Art6 para1 lit. f GDPRThe storage takes place in order to ensure the functionality of the websiteIn addition, we use the data to optimize the website and to ensure the security of our information technology systemsAn evaluation of the data for marketing purposes does not take place in this contextOur legitimate interest in data processing according to Art6 para1 litf GDPR.

The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collectedIn the case of the collection of data for the provision of the website, this is the case when the respective session has endedIf the data is stored, this is the case after seven days at the latestWe reserve the right to store the server log files longer if there are facts that suggest the assumption of unauthorized access (such as an attempt at hacking or a so-called DDoS attack).

If further storage takes place, the IP addresses of the users are deleted or alienated so that it is no longer possible to assign the accessing client.

2. Cookies

2.1. General information

We use so-called cookies in our online offer on various pages to make the use of our website more convenient and to enable the use of certain functions, in particular to provide a convenient shop system with a shopping cart function.

Cookies are small text files that are stored on your computer by your browserThese files only contain data that we send to your computerPrivate data cannot be read out with itCookies allow us to personalize our online shop and make it easier for you to use it.

Cookies are not dangerous for your computerYou cannot read hard drive data, transmit viruses, send e-mails or be read by other web servers.

2.2. Types of cookies

We use so-called session cookies and permanent cookiesSession cookies are only used temporarily and to provide certain functionalitiesSession cookies are deleted when the browser is closedThe so-called permanent cookies, however, are retained even after the browser is closed and can have a lifespan of a few days to several months.

We use session cookies when you log in to your online user accountThese cookies are necessary for the technical implementation of certain functionalities in our shop and only exist in the current online session until you close your browser.

We work with a few partner companies who support us in the collection and analysis of anonymized data (cf.II.3.)When you visit our website, cookies are also set by partner companies and stored on your computerThese third-party cookies are usually permanent cookies, but they are never linked to personal data that you enter elsewhere on our website.

2.3. Legal basis

The legal basis for the processing of personal data using cookies is Art6 para1 litf GDPR.

The purpose of using cookies is to simplify the use of websites for you, as some functions of our website cannot be offered without the use of cookiesFor example, for some functions it is necessary for the browser to recognize you even after changing pagesOur legitimate interest in processing according to Art6 para1 litf GDPRThe user data collected by the cookies are not used to create user profiles.

2.4. Deactivation of cookies

Most browsers are set so that they automatically accept cookiesIf you do not want to use the advantages of cookies, you can change the handling of cookies in the security or data protection settings of your browserYou can deactivate the storage of cookies, including third-party cookies, or set your browser so that it notifies you as soon as cookies are sentIn addition, browsers provide functions to delete individual or all cookies subsequentlyYou can use the help function of most web browsers to find out how to make the aforementioned settings.

We point out that if cookies are deactivated, not all functions of our website, as well as any other websites you may use, can be usedIf you block the storage of all cookies, we can no longer offer some functions of our shopThis includes uathe shopping cart and the complete order cycle.

We therefore recommend leaving the storage of cookies activated for our website.

3. Web tracking and advertising

We use the web tracking tool Google Analytics for analysis and marketing purposes and to improve our online offers and make them even more attractive for youIn addition, we use Doubleclick and Facebook Impressions to be able to place targeted advertising.

3.1. Google Analytics

We use the web tracking tool Google Analytics, which is provided by Google Inc(1600 Amphitheater Parkway, Mountain View, CA 94043, USA; “Google”).

Google uses cookies that are stored on your computerThis enables the usage analysis of this websiteThe cookie collects information about your use of this website and (including your anonymized IP address) is transferred to a Google server in the USA and savedWe have concluded a corresponding order processing agreement with Google.

We use the anonymization function of Google Analytics, through which the IP address is shortened by the last octet for IPv4 or by the last 80 bits for IPv6This anonymization makes it impossible to clearly assign the IP address to a person.

Information collected via Google Analytics is used by Google to evaluate the use of the websiteReports on website activity are created for us and other services related to website activity and internet usage are enabledThe information may beTransferred by Google to third parties, provided this is required by law or third parties process this data on behalf of GoogleIn cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy ShieldThe legal basis for the use of Google Analytics is Art6 para1 p1 litf GDPRWe have a legitimate interest in analyzing user behavior in order to optimize both our website and our advertising and to be able to offer you a corresponding offer.

You can deactivate the use and storage of cookies by Google by setting your browser software accordingly or you can click on this link:http://tools.google.com/dlpage/gaoptout?hl=de and the plug-in to deactivate Download Google Analytics.

You can find more information about the terms of use and data protection of Google Analytics at http://www.google.com/analytics/terms/de.html orat https://www.google.de/intl/de/policies/

Should you object to the use of cookies, we would like to point out that you may not be able to use all functions of this website to their full extent.

3.2. Doubleclick

We also use the Google Incoffered service DoubleclickDoubleclick uses cookies to present you with relevant advertisementsA pseudonymous identification number is assigned to your browser in order to check which advertisements were displayed in your browser and which advertisements were viewedThe cookies do not contain any personal informationThe use of the Doubleclick cookies only enables Google and its partner websites to place advertisements on the basis of previous visits to our or other websites on the InternetThe information generated by the cookies is transmitted by Google to a server in the USA for evaluation and stored thereA transfer of the data by Google to third parties only takes place on the basis of legal regulations or in the context of order data processingUnder no circumstances will Google combine your data with other data collected by Google.

By using our website, you declare that you agree to the processing of the data collected about you by Google and the manner of data processing described above as well as the stated purposeThe legal basis for processing your data is Art6 para1 p1 litf GDPRBy using Doubleclick, we want to ensure that you are only shown advertisements that are based on your actual or supposed interestsNot to bother you with advertisements that are uninteresting to you is both in your and our interests.

You can prevent the storage of cookies by setting your browser software accordingly (see above under 2.4).

You can also prevent Google from collecting the data generated by the cookies and relating to your use of the website and from processing this data by Google by clicking on the following link https://support.google.com/ads/answer/ 7395996? Hl=de Download and install the available browser plug-in.

3.3. Facebook impressions

We use the “Facebook Impressions” function, which is provided by Facebook Inc., 1601 SCalifornia Ave, Palo Alto, CA 94304, USA.

This function collects information about the frequency with which a post from our page is displayed on Facebook through the use of cookiesThe information generated by these cookies, for example the time, place and frequency of your website visit, including your IP address, is transmitted to the Facebook server in the USA and stored thereYou can prevent the storage of cookies by making the appropriate settings in your browser (see under 2.4)You can find the link to Facebook's privacy policy here:Facebook's privacy policyFacebook has submitted to the EU-US Privacy Shield .

The legal basis for processing your data is Art6 para1 p1 litf GDPRThe legitimate interest results from our interest in being able to measure the effectiveness and reach of advertising placed by us and to be able to show you relevant advertising.

4. Social media plugins

Our website uses so-called social plugins ("plugins") from various social networksWith the help of these plugins you can, for example, share content or recommend products.

The legal basis for using the plugins is Art6 para1 p1 litf GDPRWe offer you the plugins to improve our offer and to make it more interesting for you as a userThis purpose also provides for Art. 6 Para. 1 lit. f GDPR represents a necessary legitimate interest.

We use the so-called two-click methodThis means that the plugins on our website are deactivated by default and no personal data is transmitted to the respective providerThe respective plugin is only activated by clicking on the respective button.

If these plugins are activated, your browser establishes a direct connection with the servers of the respective social network as soon as you access a website on our websiteThe content of the plug-in - usually a button through which the content of our website can be shared on social networks - is transmitted directly from the social network to your browser, which then integrates it into the website.

By integrating the plugins, the social network receives the information that you have accessed the corresponding page on our websiteIf you are logged in to the social network, it can assign the visit to your accountIf you interact with the plugins, for example the Facebook"Like"button, the corresponding information is transmitted directly from your browser to the social network and stored there.

The purpose and scope of the data collection and the further processing and use of the data by social networks as well as your related rights and setting options to protect your privacy can be found in the data protection information of the respective networks orWeb pagesYou can find the links for this belowWe have no influence on the collected data and data processing procedures, nor are we aware of the full scope of the data collection, the purposes of processing and the storage periodsWe also have no information on the deletion of the data collected by the plug-in provider.

Even if you are not logged in to the social networks, data can be sent to the networks from websites with active social pluginsAn active plug-in sets a cookie with an identifier each time the website is accessedSince your browser sends this cookie with every connection to a network server without being asked, the network could in principle create a profile of which websites the user belonging to the identifier has accessedAnd it would then be entirely possible to assign this identifier to a person again later - for example when logging into the social network later.

We use the following plugins on our website:

4.1. Facebook

We use plugins from the social network facebook.com, which is operated by Facebook Inc., 1601 SCalifornia Ave, Palo Alto, CA 94304, USA ("Facebook")You can find the link to Facebook's privacy policy here:Facebook's privacy policyFacebook has submitted to the EU-US Privacy Shield .

4.2. Google+

We use plugins from the social network Google+, which is operated by Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA ("Google")The link to the Google+ privacy policy can be found here:Google+ privacy policyGoogle has submitted to the EU-US Privacy Shield .

4.3. Twitter

We use plugins from the social network Twitter, which is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA ("Twitter")You can find the link to Twitter's privacy policy here:Twitter's privacy policyTwitter has submitted to the EU-US Privacy Shield .

4.4. Digg

We use plugins from the Digg social network operated by Digg, Mississippi St135, 3rd floor San Francisco, CA 94107, USA ("Digg")You can find the link to Digg's privacy policy here:Digg's privacy policy

4.5. Delicious

We use plugins from the social network Delicious.com, which is operated by Yahoo! Inc., 701 First Avenue, Sunnyvale, CA 94089, USA ("Delicious")The link to Digg's data protection declaration can be found here:Delicious data protection information

4.6. StumbleUpon

This service is provided by StumbleUpon, Inc(“StumbleUpon”), Delaware, United States, postal address:301 Brannan Street, San Francisco, CA 94107The link to the StumbleUpon data protection declaration can be found here:StumbleUpon data protection information

III. Handling of personal data for special forms of use of the website

Personal data is also collected if you provide it to us on our website, in particular when placing an order, opening an online user account or making inquiries and changes to master data.

We mainly use personal data to process ordersThis also includes the transmission of data to the extent necessary for delivery to the shipping company commissioned by us with the delivery and the transfer of payment data to our financial service providers commissioned with payment processingWe also use personal data to provide information about orders, services and offers.

1. Registration

In order to purchase some of the products that we offer in our online shop, you need to have a user account with usYou can set up such a user account at any time by registering on our websiteIn the course of your registration you give your consent to the collection, processing and use of your personal data.

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Data protection declaration of consent:

With your declaration of consent when registering on www.trekstor-onlineshop.de, you agree on a voluntary basis - revocable at any time - that TREKSTOR GmbH

May collect, process and use your personal data such as company, title, surname, first name, date of birth, address, country, telephone number, email address, ID assigned by us, time of registration and your encrypted password to set up and provide your user account .

You have the right to submit the aforementioned declaration of consent to the collection, processing and use of your data with a simple message to TREKSTOR GmbH (TREKSTOR GmbH, Berliner Ring 7, 64625 Bensheim, Germany, phone:+49 (06251) 55040-0, E- Mail:datenschutz@trekstor.de )Your personal data that was collected when you registered with us and is not required to process the contractual relationship with us or for legal reasons will then be completely deletedPlease note that deleting your data may mean that you can no longer use our services, which are reserved for registered users.

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The legal basis for processing the data is Art6 para1 lita GDPRIf you create your user account in connection with an order, the legal basis is also Art6 para1 litb GDPR, as registration is mandatory to complete a purchase on our website.

2. User account

If you have registered with us (see aboveunder 1.), you can manage your personal data, delivery and billing addresses as well as your orders and watch lists in your user account.

We process the personal data voluntarily provided by you exclusively for the purposes of enabling you to log into your user account, conclude and fulfill orExecution of a contract with you and for the purpose of managing your user accountIn particular, we do not use your data for advertising purposes.

The legal basis for this processing is Art6 para1 litb GDPR, orArt. 6 para. 1 lit. a GDPR, if you have not created your user account in connection with an order.

3. Order processing

In the course of your order from us, we collect, process and use the personal data that we need to process your orderThese are in particular your delivery and billing address as well as your payment details, i.e. bank or credit card detailsIn addition, we ask about your creditworthiness in individual casesYour data will be saved by us and used exclusively to process your order.

In order to process the order, we also pass on your data to the companies commissioned with processing payments and delivering the goodsThese companies may only use your data for the purpose of fulfilling the contract concluded between you and usAny further use, in particular for advertising purposes, does not take placeThe legal basis for processing the data is Art6 para1 litb GDPR orArt6 para1 litf GDPR, provided we obtain credit information about your previous payment behaviorWe have a legitimate interest in your previous payment history in order to be able to evaluate whether we can offer you a purchase on account.

On our website we offer, among other thingspayment via PayPalThe provider of this payment service is PayPal (Europe) S.à.rlet Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter"PayPal").

If you choose to pay via PayPal, the payment details you have entered will be transmitted to PayPalThe link to PayPal's privacy policy can be found here:PayPal's privacy policy.

On our website we also offer payment via “Sofort by Klarna”The provider of this payment service is Klarna GmbH, Theresienhöhe 12, 80339 Munich (hereinafter"Klarna GmbH")The link to the data protection declaration of Klarna GmbH can be found here:Data protection declaration of Klarna GmbH

The transmission of your data to PayPal and Klarna GmbH is based on Art6 para1 lita GDPR and Art6 para1 litb GDPRYou have the option of withdrawing your consent to data processing at any timeA revocation does not affect the effectiveness of data processing operations in the past.

4. Service portal

We offer our service portal on our website to handle service casesThere you can transmit service processes directly to our service partners, with whom we work together in the processing of service processes.

When you register for service processes, we ask you for some personal data that we and our service partners need to process the service processIn addition to your customer data (title, surname, first name and e-mail address), we also ask for the serial number of the device and the date of purchaseThe information you provide when describing the error can also represent personal data if it allows conclusions to be drawn about a natural person.

Insofar as we have to transfer your personal data to third parties in order to provide services, we will obtain the appropriate consent from you for the collection, processing and use of your personal data via our website.

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Data protection declaration of consent:

With your declaration of consent when registering for a service process in our online service portal, you agree on a voluntary basis - revocable at any time - that TREKSTOR GmbH

Your personal data such as title, surname, first name, telephone number, e-mail address, customer group, the fact that you have purchased a device from us, the fact that this device may be faulty, the serial number of the device you purchased, the one orCollect, process, use and, in particular, transmit the date of sale, time of registration of your service process to process your service process and, in particular, transmit it to third parties commissioned to process the service process.

You have the right to submit the aforementioned declaration of consent to the collection, processing and use of your data with a simple message to TREKSTOR GmbH (TREKSTOR GmbH, Berliner Ring 7, 64625 Bensheim, Germany, phone:+49 (06251) 55040-0, E- Mail:datenschutz@trekstor.de )Your personal data that you provided when registering your service process and that are not required to process the contractual relationship with us or for legal reasons will then be completely deleted

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The legal basis for this processing of the data is Art6 para1 lita GDPRIn cases in which transmission to third parties is not required, the legal basis for processing is Art. 6 Para. 1 lit. b GDPR.

You can also view the repair status in the online service portalWe use the personal data you enter for this (repair number and email address) exclusively to be able to display the repair status to youThe legal basis for processing the data is Art6 para1 litb GDPR.

5. Contact forms

You can contact us using the online form provided on our websiteSending the message entered in the contact form is only possible if you have previously actively consented to the collection and use of the personal data you have provided for the purpose of processing your request

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Data protection declaration of consent:

With your declaration of consent when using the contact form, you agree on a voluntary basis - revocable at any time - that TREKSTOR GmbH

Your personal data such as surname, first name, telephone number, e-mail address and data that you have written in the message field and that you are allowed to collect, process and use when the message was sent

You have the right to submit the aforementioned declaration of consent to the collection, processing and use of your data with a simple message to TREKSTOR GmbH (TREKSTOR GmbH, Berliner Ring 7, 64625 Bensheim, Germany, phone:+49 (06251) 55040-0, E- Mail:datenschutz@trekstor.de )Your personal data that you have transmitted to us via the contact form and that are not required to process the contractual relationship with us or for legal reasons will then be completely deleted

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The legal basis for processing the data is Art6 para1 lita GDPR.

The personal data transmitted in this context (e.g.Name, address, email address) are used exclusively in connection with the processing of your contactThe data are deleted as soon as they are no longer required to achieve the purpose for which they were collected or the other purposes of their processingFor those entered in the contact form, this is the case when the respective conversation with you ends orit can be inferred from the circumstances that the matter in question has been finally clarified.

6thNewsletter

On the website, we offer the option to register for our newsletter, which we use to provide interested parties with the latest product information and discount vouchers. The data collected will only be used to send the newsletter and will not be transmitted to third parties.

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Data protection declaration of consent:

With your declaration of consent as part of the use of the newsletter, you agree on a voluntary basis - revocable at any time - that TREKSTOR GmbH

Process your personal data such as surname, first name and e-mail address and use it for the regular sending of a newsletter by e-mail.

You have the right to submit the aforementioned declaration of consent to the collection, processing and use of your data with a simple message to TREKSTOR GmbH (TREKSTOR GmbH, Berliner Ring 7, 64625 Bensheim, Germany, phone:+49 (06251) 55040-0, E- Mail:datenschutz@trekstor.de )Your personal data that you have transmitted to us via the newsletter registration and that are not required to process the contractual relationship with us or for legal reasons will then be completely deleted.

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The legal basis for processing the data is Art6 para1 lita GDPR.

The personal data transmitted in this context (e.g.We only use your name, email address) in connection with sending the newsletterThe data are deleted as soon as they are no longer required to achieve the purpose for which they were collected or the other purposes of their processingFor those entered in the newsletter, this is the case when the newsletter is discontinued or the user unsubscribes.

IV. Data transfer to third countries

A data transfer to countries outside the EU orof the EEA (so-called third countries) only takes place if this is necessary for the execution of your orders or service orders or is required by law (e.g.B.tax reporting obligations), you have given us a corresponding consent or in the context of order data processingIf service providers are used in third countries, they are obliged to comply with the data protection level in Europe in addition to written instructions by agreeing the EU standard contractual clausesWhen transmitting data to the USA, we work almost exclusively with companies that are committed to complying with the principles of the Privacy Shield (ieto recognize minimum standards in handling personal data)In addition, to ensure an appropriate level of protection for the recipient of the data, we use the current version of the model contracts of the European Union for the transmission of data to other EU countries.

Bensheim, August 2019