Refund policy

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.

Unsealed hygiene products such as protective masks or gloves are excluded from the revocation in accordance with Section 312g Paragraph 2 No. 3 BGB. We ask for your understanding.

In order to exercise your right of cancellation, you must inform Trekstor GmbH, Berliner Ring 7, 64625 Bensheim, by means of a clear declaration (e.g. a letter sent by post, fax or email to ) of your decision to cancel this contract , to inform.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

The revocation must be sent to:

TREKSTOR GmbH/online shop
Berliner Ring 7
64625 Bensheim

Fax: 06251 5504020

Please always contact us before returning the goods.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

From a goods value of 40 € we bear the costs of the return ( only for customers from Germany ).

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.